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		Image from Amazon.com	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD9980.5.Z45 2003. Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1991 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.M2616 1991. Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 4th Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Strathmore University (Main Library) (6)Call number: HD9980.5.Z45 2006, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis Publication details: Cambridge, Massachusetts Perseus Books c1991 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.M2616 1991, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. by Berry, Leonard L, 1942- Parasuraman, A Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991 Online resources: Contributor biographical information Publisher description Sample text Table of contents only Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.B48 1991. Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 3rd ed. Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HF5415.13.C533 2007, ... Not available: Strathmore University (Main Library): In transit (1). Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.13.L5883 2007. Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	The streetcorner strategy for winning local markets : right sales, right service, right customers, right cost / Robert E. Hall. by Hall, Robert E, 1949- Publication details: Austin, Texas : Performance Press, c1994 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.13.H345 1994. Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak. by Seybold, Patricia B Marshak, Ronni T Edition: 1st ed. Publication details: New York : Times Business, c1998 Online resources: Contributor biographical information Sample text Publisher description Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.S494 1998. Lists: BBT3101 - APPLICATION PROGRAMMING FOR THE INTERNET (J.SEVILLA). Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott. by Kasper, Hans Helsdingen, Piet van Gabbott, Mark Edition: 2d ed. Publication details: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2006 Online resources: Table of contents only Publisher description Availability: Items available for loan: Strathmore University (Main Library) (1). Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
		Image from Amazon.com	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 4th ed. Publication details: Upper Saddle River, N.J. : Prentice Hall, c2010 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.13.C533 2010, ... Lists: BCS3201 - SUPPLY CHAIN AND LOGISTICS MANAGEMENT. Found in Open Library: Place hold Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			The shape of things to come [electronic resource] : seven imperatives for winning in the new world of business / Richard W. Oliver. by Oliver, Richard W, 1946- ebrary, Inc Series: BusinessWeek books Publication details: New York : McGraw-Hill, c1999 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=5001788 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino, 1961- ebrary, Inc Series: Routledge advances in management and business studies Publication details: London ; New York : Routledge, 1997 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino, 1961- ebrary, Inc Series: Routledge advances in management and business studies Publication details: London ; New York : Routledge, 1997 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10017727 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Delivering knock your socks off service [electronic resource] / Ron Zemke. by Zemke, Ron ebrary, Inc Series: Performance research associates Edition: 3rd ed. Publication details: New York : London : AMACOM ; McGraw-Hill, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10020625 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Delivering knock your socks off service [electronic resource] / Ron Zemke. by Zemke, Ron ebrary, Inc Series: Performance research associates Edition: 3rd ed. Publication details: New York : London : AMACOM ; McGraw-Hill, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10020625 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Key account management in financial services [electronic resource] : tools and techniques for building strong relationships with major clients / Peter Cheverton ... [et al]. by Cheverton, Peter ebrary, Inc Publication details: Sterling, VA : Kogan Page, 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10074927 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Winning new business in construction [electronic resource] / Terry Gillen. by Gillen, Terry ebrary, Inc Series: Leading construction series Publication details: Aldershot, Hants; Burlington, VT, USA : Ashgate, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10211087 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman. by Zimmerman, Wesley ebrary, Inc Publication details: Scottsdale, AZ : WZA, Inc., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10229695 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)
			Winning new business in construction [electronic resource] / Terry Gillen. by Gillen, Terry ebrary, Inc Series: Leading construction series Publication details: Aldershot, Hants; Burlington, VT, USA : Ashgate, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10211087 (1) Found in Open Library: Place recall Request article Log in to add tags Save to lists Add to cart (remove)

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