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Service quality : a profit strategy for financial institutions / Leonard L. Berry, David R. Bennett, Carter W. Brown. by
Publication details: Homewood, Ill. : Dow Jones-Irwin, c1989
Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HG1616.C87B47 1989, ...
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Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. by
Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991
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Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.B48 1991.
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Bankers who sell : improving selling effectiveness in banking / Leonard L. Berry, Charles M. Futrell, Michael R. Bowers. by
Publication details: Chicago, IL : Homewood, Ill. : Bank Marketing Association ; Dow Jones-Irwin, c1985
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5439.B35B47 1985.
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