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		The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. by Albrecht, Karl, 1941- Edition: 1st ed. Publication details: New York : HarperBusiness, c1992 Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HF5415.5 .A425 1992, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer success : beyond customer service to the spirit of enterprise throughout the ranks / Barry S. Farah. by Farah, Barry S Edition: 1st ed. Publication details: New York : Baron Books, c1998 Other title: Winning mindset Online resources: Table of contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.F366 1998. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD9980.5.Z45 2003. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Outrunning the competition : relationship management / John V. Zells, Don Lee, Franck Schuurmans. by Zells, John V Lee, Don, CCD Schuurmans, Franck Publication details: Madison, Wis. : Credit Union Executives Society, c2000 Availability: Items available for loan: Strathmore University (Main Library) (3)Call number: HG2035 .Z45 2000, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1991 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.M2616 1991. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Crowning the customer : how to become customer-driven / Feargal Quinn. by Quinn, Feargal Publication details: Dublin : O'Brien Press, 1990 Availability: Items available for loan: Strathmore University (Main Library) (3)Call number: HF5415.5.Q56 1990, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht. by Albrecht, Karl, 1941- Publication details: Homewood, Ill. : Dow Jones-Irwin, c1988 Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HD9981.5.A42 1988, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Profitable customer care / Alfred Tack. by Tack, Alfred Publication details: Oxford ; Boston : Butterworth-Heinemann, 1992 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.T33 1992. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The innovation edge : creating strategic breakthroughs using the voice of the customer / William Barnard and Thomas F. Wallace. by Barnard, William Wallace, Thomas F Series: Executive breakthrough series Publication details: Essex Junction, VT : Omneï¿½o c1994 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.B368 1994. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Service quality : a profit strategy for financial institutions / Leonard L. Berry, David R. Bennett, Carter W. Brown. by Berry, Leonard L, 1942- Bennett, David R Brown, Carter W Publication details: Homewood, Ill. : Dow Jones-Irwin, c1989 Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HG1616.C87B47 1989, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton. by Denton, D. Keith Publication details: Houston, Tex. : Gulf Pub. Co., c1989 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD9981.5.D46 1989. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Keeping customers for life / Joan Koob Cannie, with Donald Caplin. by Cannie, Joan Koob Caplin, Donald Publication details: New York, NY : American Management Association, c1991 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.C36 1991. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The Myths of Japanese quality / Ray and Cindelyn Eberts. by Eberts, Ray E, 1954- Eberts, Cindelyn G Publication details: Upper Saddle River, N.J. : Prentice Hall PTR, c1995 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD62.15.E254 1995. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 4th Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Strathmore University (Main Library) (6)Call number: HD9980.5.Z45 2006, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Relationship marketing : successful strategies for the age of the customer / Regis McKenna. by McKenna, Regis Publication details: Cambridge, Massachusetts Perseus Books c1991 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.M2616 1991, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote. by Bhote, Keki R, 1925- Series: AMA management briefing Publication details: New York : American Management Association, c1996 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.B486 1996. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Marketing services : competing through quality / Leonard L. Berry, A. Parasuraman. by Berry, Leonard L, 1942- Parasuraman, A Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991 Online resources: Contributor biographical information Publisher description Sample text Table of contents only Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.B48 1991. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 3rd ed. Publication details: London ; Philadelphia : Kogan Page, 2000 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.C6635 2000. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 3rd ed. Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HF5415.13.C533 2007, ... Not available: Strathmore University (Main Library): In transit (1). Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Creating customer value : the path to sustainable competitve advantage / by Earl Naumann. by Naumann, Earl, 1946- Publication details: Cincinnati, Ohio : Thomson Executive Press, c1995 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.N33 1995. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)

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Your search returned 217 results.