The Baptist health care journey to excellence : creating a culture that WOWs! / Al Stubblefield.
Publication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2005.Description: xiv, 225 p. : ill. ; 24 cmISBN:- 9780471708902
- RA971.S86 2005
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | RA971.S86 2005 | Available | 73953 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | RA971.S86 2005 | Available | 73954 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | RA971.S86 2005 | Available | 77890 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | RA971.S86 2005 | Available | 77891 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | RA971.S86 2005 | Available | 77892 |
Includes index.
Introduction : from ouch! to wow! -- In search of competitive advantage -- Committing to the mission -- Maintaining a balanced approach : pillars of operational excellence -- Fueling employee-driven culture change -- Engaging your workforce : communicate, communicate, communicate! -- Selecting the best employees -- Maximizing employee loyalty -- Celebrating successes through reward and recognition -- Maintaining quality through service teams -- Scripting for superior service -- Developing rounding and service recovery techniques -- Establishing ongoing leadership training -- Building a culture that holds employees accountable -- Beyond Baptist health case : other systems on the journey to wow! -- Appendix: What about the physicans?
.
There are no comments on this title.