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		Magnetic service Secrets for creating passionately devoted customers Bell, CR. and Bell, BR. by Bell, CR Bell, BR Publication details: San Francisco, California Berret-Koehler Publishers, inc. 2003 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5B435 2003. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Service quality New directions in theory and practice edited by Rust, RT., Oliver, RL. by Oliver, RL. (ed.) Rust, RT. (ed.) Publication details: Thousand Oaks, California Sage Publications, Inc. 1994 Availability: Not available: Strathmore University (James Gachui Library): In transit (1). Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Service breakthroughs : changing the rules of the game Heskett, JL. by Heskett, JL Publication details: New York The Free Press 1990 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.H43 1990. Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Raving fans A revolutionary approach to customer service by Blanchard, K Bowles, SM Publication details: New York William Morrow & company 1993 Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HF5415.5.B528 1993, ... Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Dealing with the irate customer. by Kantola Productions Series: Customer Service Publication details: Mill Valley, Canada Kantola Productions LLC c2003 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.D43 2003. Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Service marketing : Vincent Oduor movie theatre sales by Oduor, Vincent Publication details: Nairobi Marketing Africa Limited 2010 Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Where customer service is below expectation: key mistakes that ruin business Aaron Jones by Jones,Aaron Publication details: Nairobi Kenya Institute of Management 2011 Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer Recovery Bob Peterson by Paterson,Bob Publication details: Nairobi Kenya Institute of Management 2011 Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer service: is the customer always right? Mutuma Andrew by Mutuma, Andrew Publication details: Nairobi Marketing Africa Ltd. 2010 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer touch- points : managing your customer's experience of your brand Carol M. Kamau by Kamau, Carol M Publication details: Nairobi Marketing Africa Ltd 2011 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The end of customer service as usual: how twitter is changing the kenyan brand experiences Mark Kaigwa by Kaigwa, Mark Publication details: Nairobi Marketing Africa 2012 Availability: Items available for reference: Special Collection: Not for loan (1). Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Evaluating demand management processes and customer service : a case of Sameer Africa Romulus Omondi Odhiambo by Odhiambo, Romulus O Dr. Reuben O. Marwanga [Supervisor] Publication details: Nairobi : Strathmore University, 2014 Online resources: click here to access full text Availability: Items available for reference: Strathmore University (Main Library): Not for loan (2)Call number: HF5415.5 .O345 2014, ... Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available How Banks can stay profitable in the era of experience-hungry customers Sheel Gill & David Leahy by Sheel Gill & David Leahy Series: Business daily ; Thursday, February, 1st Publication details: Nairobi Nation media 2018 Availability: No items available. Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available A Survey of the effectiveness of the customer satisfaction frameworks adopted by the top three mobile service providers in Kenya/ Kamere, Milcah by Kiraka Ruth Prof [Supervisor] Njenga George Dr [Supervisor] Publication details: Nairobi Strathmore University 2017 Online resources: Click here to access online Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.34.K364 2017. Place recall Request article Log in to add tags Add to cart (remove)

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