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A passion for customers Entreprise Media by
Edition: Long version
Publication details: Cape Town Learning Resources c2000
Availability: Not available: Strathmore University (James Gachui Library): In transit (1).
Call center success Crisp Production by
Publication details: Cape Town Learning Resources c2000
Availability: Items available for loan: Strathmore University (James Gachui Library) (1)Call number: HF.
Call center success: group training video Crisp Productions by
Publication details: Cape Town Learing Resources c2000
Availability: Items available for loan: Strathmore University (James Gachui Library) (1)Call number: HF5415.12.C75 2000.
Creating the repeat customer Kantola Productions by
Publication details: New York Kantola Productions 2000
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5438.4.K42 2000.
Serving customers: helping people Kantola Productions by
Publication details: New York Kantola Productions 2000
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5438.4 .K42 2000.
Call to order Video Atrs Group by
Publication details: London Video Arts Group c2000
Availability: No items available.
Call to order Video Atrs Group by
Publication details: London Video Arts Group c2000
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5541.T4V53 2000.
Call center success: essential skills for CSRs. Lloyd Finach by
Publication details: California. Crisp Productions Inc. 2000
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.12.C75 2000.
The 10 commandments of customer service. Tthe Financial Post
Publication details: Nairobi Financial Post 29 June - 5 July, 2009
Availability: No items available.
Front line employees: Norah Owaraga turned terrorists by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
Customer touch- points : managing your customer's experience of your brand Carol M. Kamau by
Publication details: Nairobi Marketing Africa Ltd 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
Customer feedback and its role in improving retail service quality Sharon Cheptoo Misoi by
Publication details: Nairobi Strathmore University 2012
Online resources:
Availability: http://examsbank.library.strathmore.edu/xmlui/handle/123456789/1748 (1)
Customer loyalty in fast food foreign franchises in Nairobi; antecedents and behavioural consequences Lucy Esther Kuthea Nguti by
Publication details: Nairobi: Strathmore University, 2014
Online resources:
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.335.K88 2014.
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