The 10 commandments of customer service. Tthe Financial Post

Publication details: Nairobi Financial Post 29 June - 5 July, 2009Description: p.19 Financial Post; 29 June - 5 July, 2009Subject(s): Summary: Know who is boss; be a good listener; Identify and anticipate needs; make customers feel important and appreciated; help customers understand your systems; appreciate the power of yes; know how to apologize; give more than expected; get regular feedback; treat employees well.
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Know who is boss; be a good listener; Identify and anticipate needs; make customers feel important and appreciated; help customers understand your systems; appreciate the power of yes; know how to apologize; give more than expected; get regular feedback; treat employees well.

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