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Customer service: is the customer always right? Mutuma Andrew by
Publication details: Nairobi Marketing Africa Ltd. 2010
Availability: Items available for reference: Special Collection: Not for loan (1).
Is your customer really king? Aaron Jones by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
They come, see, conquer and upset customers Dr. Havi Murungi by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
Dear customer, yes I do Peter N. Kiriri, by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
The wow factor Daphine Okonji by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
My list of shame: Carole Kimutai top ten businesses with the worst customer experience in Kenya by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
The nuts and bolts of customer intimacy Sultan Amri Nassor by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
Front line employees: Norah Owaraga turned terrorists by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
Business is about the customer Thuranira Mutunga by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
Signalling success Murugi Ndwiga by
Publication details: Nairobi The Kenya Institute of Management May, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
How to avhieve good customer relations by
Publication details: Kenya Business Post May, 2011
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Does your system work for you or the customer? Aaron Jones by
Publication details: Nairobi The Kenya Institute of Management July, 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
Customer touch- points : managing your customer's experience of your brand Carol M. Kamau by
Publication details: Nairobi Marketing Africa Ltd 2011
Availability: Items available for reference: Special Collection: Not for loan (1).
The end of customer service as usual: how twitter is changing the kenyan brand experiences Mark Kaigwa by
Publication details: Nairobi Marketing Africa 2012
Availability: Items available for reference: Special Collection: Not for loan (1).
Stanbic seizes Sh382 million customer assets over loan/ Patrick Alushula by Series: Business Daily ; Monday; July 1, 2019
Publication details: Nairobi: Nation Media; 2019
Availability: Items available for reference: Strathmore University (Main Library): Not For Loan (1).
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