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Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by Series: Customer access management
Edition: 4th ed.
Publication details: West Lafayette, Ind. : Ichor Business Books, c2005
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Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
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Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Series: Customer access management
Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000
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Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10106696 (1)
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Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by Series: Customer access management
Edition: 4th ed.
Publication details: West Lafayette, Ind. : Ichor Business Books, c2005
Online resources:
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10091257 (1)
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No cover image available
No cover image available
Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Series: Customer access management
Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000
Online resources:
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10106696 (1)
Place recall Request article Log in to add tags Add to cart
No cover image available
Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by Series: Customer access management
Edition: 4th ed.
Publication details: West Lafayette, Ind. : Ichor Business Books, c2005
Online resources:
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10091257 (1)
Place recall Request article Log in to add tags Add to cart
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Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Series: Customer access management
Publication details: West Lafayette, Ind. : Ichor Business Books, c1999
Online resources:
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
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No cover image available
Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Series: Customer access management
Publication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000
Online resources:
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
Place recall Request article Log in to add tags Add to cart
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