Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
Series: Customer access managementPublication details: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.Description: viii, 84 p. : ill. ; 23 cmSubject(s): Genre/Form: DDC classification:- 658.8/12 21
- HG1616.C29 A57 2000eb
Reviews from LibraryThing.com:
Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10106696
Includes bibliographical references (p. 75-76) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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