Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. Dwayne D. Gremler.
Publication details: Boston : McGraw-Hill/Irwin, c2003.Edition: 4thDescription: xxvii, 708 p. : ill. ; 26 cmISBN:- 00712444964
- HD9980.5.Z45 2006
Reviews from LibraryThing.com:
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | HD9980.5.Z45 2006 | Available | 48686 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | HD9980.5.Z45 2006 | Available | 48694 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | HD9980.5.Z45 2006 | Available | 48689 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | HD9980.5.Z45 2006 | Available | 48688 | |||
BOOK | Strathmore University (Main Library) Open Shelf | BOOK | HD9980.5.Z45 2006 | Available | 48687 | |||
BOOK | General Collection Open Shelf | BOOK | HD9980.5.Z45 2006 | Available | 3500 |
Total holds: 0
Includes index
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