Emotional labor and crisis response [electronic resource] : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.
Publication details: Armonk, N.Y. : M.E. Sharpe, 2012.Description: xvii, 173 p. : illSubject(s): Genre/Form: DDC classification:- 363.34068/1 22
- HD5713.6.U54 M37 2012eb
| Item type | Current library | Call number | URL | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
E-Book
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Strathmore University (Main Library) Online Resource | Link to resource | Not for loan |
Includes bibliographical references and index.
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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