Quality in the travel and hospitality industries [electronic resource] / Joseph M. Juran.
Series: Juran's quality handbook, 5e. section 30.Publication details: [New York] : McGraw-Hill, c2001.Description: [30.1]-30.27 pSubject(s): Genre/Form: LOC classification:- TS156 .Q36183 2001eb
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=5003214
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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