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		At America's service : how corporations can revolutionize the way they treat their customers / Karl Albrecht. by Albrecht, Karl, 1941- Publication details: Homewood, Ill. : Dow Jones-Irwin, c1988 Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HD9981.5.A42 1988, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton. by Denton, D. Keith Publication details: Houston, Tex. : Gulf Pub. Co., c1989 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD9981.5.D46 1989. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Keeping customers for life / Joan Koob Cannie, with Donald Caplin. by Cannie, Joan Koob Caplin, Donald Publication details: New York, NY : American Management Association, c1991 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.C36 1991. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- ebrary, Inc Publication details: Berkeley : University of California Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10153068 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- ebrary, Inc Publication details: Berkeley : University of California Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- ebrary, Inc Publication details: Berkeley : University of California Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10153068 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- ebrary, Inc Publication details: Berkeley : University of California Press, c2006 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10153068 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway. by Callaway, Joseph, 1943- Callaway, JoAnn, 1944- ebrary, Inc Publication details: Hoboken, N.J. : Wiley, 2012, c2013 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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