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		No cover image available Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]. by Carlaw, Malcolm ebrary, Inc Publication details: New York : McGraw-Hill, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10152877 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]. by Carlaw, Malcolm ebrary, Inc Publication details: New York : McGraw-Hill, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10152877 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]. by Carlaw, Malcolm ebrary, Inc Publication details: New York : McGraw-Hill, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10152877 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Outsourcing and service work in the new economy [electronic resource] : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. by Alvarez-Galvan, Jose-Luis ebrary, Inc Publication details: Newcastle upon Tyne : Cambridge Scholars Publishing, 2012 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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