Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.].

Contributor(s): Publication details: New York : McGraw-Hill, c2003.Description: xvii, 297 p. : ill. ; 23 cmSubject(s): Genre/Form: DDC classification:
  • 658.8/12 21
LOC classification:
  • HE8788 .M35 2003eb
Online resources:
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10152877

Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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