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		Profitable customer engagement : concept, metrics, and strategies / V. Kumar. by Kumar, V, 1957- Publication details: london Sage publications c2013 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.K8636 2013. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by Griffin, Jill Lowenstein, Michael W, 1942- ebrary, Inc Series: Jossey-Bass business & management series Edition: 1st ed. Publication details: San Francisco : Jossey-Bass, c2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg. by Shuman, Jeffrey C, 1945- Twombly, Janice Rottenberg, David, 1946- ebrary, Inc Publication details: [Chicago, IL] : Dearborn Trade Publishing, 2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Beyond world class [electronic resource] : building character, relationships and profits / Alan M. Ross, with Cecil Murphey. by Ross, Alan M Murphey, Cecil ebrary, Inc Publication details: Chicago, IL : Dearborn Trade Pub., c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10019931 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Permission-based E-mail marketing that works! [electronic resource] / Kim MacPherson. by MacPherson, Kim ebrary, Inc Publication details: Chicago, IL : Dearborn Trade, c2001 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10019941 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch. by Shonka, Mark Kosch, Dan ebrary, Inc Publication details: Chicago : Dearborn Trade Pub., c2002 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. by Gross, T. Scott ebrary, Inc Publication details: Chicago, Ill. : Dearborn Trade, 2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The relationship advantage [electronic resource] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus. by Stevenson, Tom, 1943- Barcus, Sam W ebrary, Inc Publication details: Chicago : Dearborn, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available HR from the heart [electronic resource] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney. by Sartain, Libby, 1954- Finney, Martha I ebrary, Inc Publication details: New York : AMACOM, c2003 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available From selling to serving [electronic resource] : the essence of client creation / Lou Cassara. by Cassara, Lou ebrary, Inc Publication details: Chicago, IL : Dearborn Trade Publishing, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Making the client connection [electronic resource] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony. by DeMoss, Gary Anthony, Mitch ebrary, Inc Publication details: Chicago : Dearborn Trade Pub., c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10057398 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The behavioral advantage [electronic resource] : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh. by Bacon, Terry R Pugh, David G. (David George), 1944- ebrary, Inc Publication details: New York : AMACOM, c2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay Fisk, Raymond P ebrary, Inc Series: Managing service quality ; v. 14, no. 2/3, 2004. Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne. by Ballantyne, David ebrary, Inc Series: Journal of business & industrial marketing ; v. 19, no. 2. Publication details: [Bradford, England] : Emerald Group Pub., 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B ebrary, Inc Series: Fifty-Minute series Publication details: Los Altos, Calif. : Crisp, c1989 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10058832 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F ebrary, Inc Series: Fifty-Minute series Edition: Rev. ed. Publication details: Menlo Park, Calif. : Crisp Publications, c1998 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by Scott, Dru ebrary, Inc Series: Fifty-Minute series Edition: 3rd ed. Publication details: Menlo Park, Calif. : Crisp Publications, c2000 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross. by Gross, T. Scott ebrary, Inc Edition: 2nd ed. Publication details: Chicago : Dearborn Trade, 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott ebrary, Inc Publication details: Chicago, IL : Dearborn Trade Pub., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10069582 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The prime solution [electronic resource] : close the value gap, increase margins, and win the complex sale / Jeff Thull. by Thull, Jeff, 1949- ebrary, Inc Publication details: Chicago, IL : Dearborn Trade Pub., c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10069585 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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Your search returned 257 results.