Business is about the customer Thuranira Mutunga

By: Publication details: Nairobi The Kenya Institute of Management May, 2011Description: 32-33pg Management Management May, 2011Subject(s):
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Summary: Most business owners often assume that all they need to do to succeed is to have their frontline staff flash a mechanical smile to customers and exchange a few subtle comments in an affected accent......
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Most business owners often assume that all they need to do to succeed is to have their frontline staff flash a mechanical smile to customers and exchange a few subtle comments in an affected accent......

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