Successful customer relationship marketing [electronic resource] : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone.
Publication details: London : Kogan Page, 2001.Description: xxii, 522 p. : ill. ; 26 cmSubject(s): Genre/Form: DDC classification:- 658.812 21
- HF5415.5 .F68 2001eb
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10023741
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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