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		Services management and marketing / Gronroos, Cristian Series: Services Management and Marketing Edition: Second Edition Availability: Items available for loan: Strathmore University (Main Library) (3)Call number: HD9980.5G776 2000, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. by Albrecht, Karl, 1941- Edition: 1st ed. Publication details: New York : HarperBusiness, c1992 Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HF5415.5 .A425 1992, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Customer success : beyond customer service to the spirit of enterprise throughout the ranks / Barry S. Farah. by Farah, Barry S Edition: 1st ed. Publication details: New York : Baron Books, c1998 Other title: Winning mindset Online resources: Table of contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.F366 1998. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle. by Freemantle, David Publication details: London ; Naperville, IL : Nicholas Brealey Publishing, 1999 Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.525.F73 1999, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas, 1937- Publication details: Boston, Mass. : Harvard Business School Press, c1996 Online resources: Table of Contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.R438 1996. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Harvard business review on customer relationship management. by Harvard Business School. Press Series: Harvard business review paperback series Publication details: Boston : Harvard Business School Press, c2002 Other title: Customer relationship management Availability: Items available for loan: Strathmore University (Main Library) (6)Call number: HF5414.5.H37 2002, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don Rogers, Martha, Ph.D Publication details: Hoboken, New Jersey : John Wiley & Sons, c2004 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.5.P458 2004, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote. by Bhote, Keki R, 1925- Series: AMA management briefing Publication details: New York : American Management Association, c1996 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.B486 1996. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little. by Melling, Maxine Little, Joyce Publication details: London : Facet, 2002 Online resources: Table of contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: Z711.B927 2002. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 3rd ed. Publication details: London ; Philadelphia : Kogan Page, 2000 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.C6635 2000. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by Hagel, John Armstrong, Arthur Publication details: Boston : Harvard Business School Press, c1997 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.126.H34 1997. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The one to one future : building relationships one customer at a time / Don Peppers and Martha Rogers. by Peppers, Don Rogers, Martha, Ph.D Edition: 1st ed. Publication details: New York : Currency Doubleday, 1993 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.127.P47 1993. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The one to one future : building relationships one customer at a time / Don Peppers and Martha Rogers. by Peppers, Don Rogers, Martha, Ph.D Edition: 1st ed. Publication details: New York : Currency Doubleday, 1993 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.127.P47 1993. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The CRM handbook : a business guide to customer relationship management / Jill Dychï¿½e. by Dyche, Jill Series: Addison-Wesley information technology series Publication details: Boston : Addison Wesley, c2002 Availability: Items available for loan: Strathmore University (Main Library) (4)Call number: HF5415.5.D93 2002, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		A practical guide to CRM : building more profitable customer relationships / by Janice Reynolds. by Reynolds, Janice Publication details: New York : CMP Books, c2002 Online resources: Publisher description Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HF5415.5.R59 2002, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitchell. by Mitchell, Jack Edition: 1st ed. Publication details: New York : Hyperion, 2003 Online resources: Table of contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.M58 2003. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Customer relationship management : a strategic imperative in the world of e-business / editor and contributor, Stanley A. Brown. by Brown, Stanley A, 1946- Publication details: Toronto ; New York : John Wiley & Sons Canada, c2000 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: HF5415.5 .C836 2000, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Enterprise one to one : tools for competing in the interactive age / Don Peppers and Martha Rogers. by Peppers, Don Rogers, Martha, Ph.D Edition: 1st ed. Publication details: New York : Currency Doubleday, c1997 Online resources: Contributor biographical information Sample text Publisher description Availability: Items available for loan: Strathmore University (Main Library) (3)Call number: HF5415.127.P465 1997, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		The one to one manager : real-world lessons in customer relationship management / Don Peppers and Martha Rogers. by Peppers, Don Rogers, Martha, Ph.D Edition: 1st ed. Publication details: New York : Currency/Doubleday, c1999 Online resources: Contributor biographical information Sample text Publisher description Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.P46 1999. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)

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