Winning with the caller from hell [electronic resource] : a survival guide for doing business on the telephone / Shaun Belding.
Publication details: Toronto : ECW Press, 2005.Description: xviii, 204 pSubject(s): Genre/Form: LOC classification:- HF5541.T4 B45 2005eb
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10257166
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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