The new gold standard [electronic resource] : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by Joseph A. Michelli.
Publication details: New York : McGraw-Hill, c2008.Description: xvi, 284 pSubject(s): Genre/Form: DDC classification:- 658.4/092 22
- HD57.7 .M525 2008eb
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10226977
Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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