The new gold standard
Michelli, Joseph A., 1960-
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / [electronic resource] : by Joseph A. Michelli. - New York : McGraw-Hill, c2008. - xvi, 284 p.
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Ritz-Carlton Hotels (Firm)--Management--Case studies.
Corporate culture.
Customer services.
Leadership.
Success in business.
Total quality management.
Electronic books.
HD57.7 / .M525 2008eb
658.4/092
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / [electronic resource] : by Joseph A. Michelli. - New York : McGraw-Hill, c2008. - xvi, 284 p.
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Ritz-Carlton Hotels (Firm)--Management--Case studies.
Corporate culture.
Customer services.
Leadership.
Success in business.
Total quality management.
Electronic books.
HD57.7 / .M525 2008eb
658.4/092