The 10 commandments of customer service.
The 10 commandments of customer service.
Tthe Financial Post
- Nairobi Financial Post 29 June - 5 July, 2009
- p.19 Financial Post; 29 June - 5 July, 2009
Know who is boss; be a good listener; Identify and anticipate needs; make customers feel important and appreciated; help customers understand your systems; appreciate the power of yes; know how to apologize; give more than expected; get regular feedback; treat employees well.
Marketing
Customer Care
Know who is boss; be a good listener; Identify and anticipate needs; make customers feel important and appreciated; help customers understand your systems; appreciate the power of yes; know how to apologize; give more than expected; get regular feedback; treat employees well.
Marketing
Customer Care