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TQM for information systems management Quality practices for continuous improvement Cortada, JW. by
Publication details: New York McGraw-Hill Book Company 1995
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: T58.64.C67 1995.
Improving software quality An insider's guide to TQM Arthur, LJ. by Series: Wiley series in software engineering practice
Publication details: New York John Wiley & Sons, Inc 1992
Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: QA76.76.Q35A3 1992, ...
Total quality management, organization and strategy / Evans, JR. and Dean, JW. by
Publication details: Mason, Ohio South-Western 2003
Availability: Items available for loan: Strathmore University (Main Library) (6)Call number: HD62.15.D4 2003, ...
Total quality management / Besterfield, DH. ... [et al.] by Series: International edition series
Edition: 3rd ed
Publication details: Upper Saddle River, New Jersey Pearson Educational, Inc. 2003
Availability: Items available for loan: Strathmore University (Main Library) (35)Call number: HD62.15.T6792 2003, ... Not available: Strathmore University (Main Library): In transit (1).
Total quality management : text, cases and readings / Ross, JE. by
Edition: 3rd.
Publication details: New York St. Lucie Press 1999
Availability: Items available for loan: Strathmore University (Main Library) (3)Call number: HD62.15R67 1999, ...
Educational management : strategy, quality, and resources / edited by Margaret Preedy, Ron Glatter, and Rosalind Levaéciâc. by Series: Leadership and management in education
Publication details: Bristol, PA : Open University Press, 1997
Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: LB2805.E3476 1997, ...
Quality facility management : a marketing and customer service approach / Stormy Friday, David G. Cotts. by
Publication details: New York : Wiley, c1995
Availability: Items available for loan: Strathmore University (Main Library) (4)Call number: HD1394.F75 1995, ...
Taking the mystery out of TQM : a practical guide to total quality management / by Peter Capezio and Debra Morehouse. by
Publication details: Hawthorne, N.J. : Career Press, c1993
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD62.15.C35 1993.
In search of quality : 4 unique perspectives, 43 different voices / Executive Excellence
Publication details: Provo, UT : Executive Excellence Pub., c1995
Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: HD62.15.I5 1995, ...
Managing the total quality transformation / Thomas H. Berry. by
Publication details: New York : McGraw-Hill, c1991
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.157.B47 1990.
Quality wars : the triumphs and defeats of American business / Jeremy Main. by
Publication details: New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1994
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD62.15.M3465 1994.
The Quality movement : what total quality management is really all about! / Helga Drummond. by
Publication details: London : East Brunswick, N.J. : Kogan Page ; Nichols Pub., 1992
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD62.15.D78 1992.
The Myths of Japanese quality / Ray and Cindelyn Eberts. by
Publication details: Upper Saddle River, N.J. : Prentice Hall PTR, c1995
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD62.15.E254 1995.
Global quality : the new management culture / John Macdonald and John Piggott. by
Publication details: Amsterdam ; San Diego : Pfeiffer & Co., c1993
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD62.15.M33 1993.
Quality and performance excellence : management, organization, and strategy / James R. Evans. by
Edition: 5th ed.
Publication details: Mason, OH : Thomson Business and Economics, c2008
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (20)Call number: HD62.15.D4 2008, ...
Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. by
Edition: 5th ed.
Publication details: Upper Saddle River, NJ : Pearson Prentice Hall, c2006
Availability: Items available for loan: Strathmore University (Main Library) (4)Call number: HD62.15.G64 2006, ...
Customer care excellence : how to create an effective customer focus / Sarah Cook. by
Edition: 3rd ed.
Publication details: London ; Philadelphia : Kogan Page, 2000
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.C6635 2000.
DK managing for excellence / Moi Ali ... [et al.] ; [introduction by Robert Heller]. by
Edition: 1st American ed.
Publication details: New York : DK Pub., 2001
Other title:
  • Managing for excellence
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD31.D5629 2001.
Quality is just the beginning : managing for total responsiveness / Steve Levit. by
Publication details: New York : McGraw-Hill, c1994
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD62.15.L48 1994.
On Q : causing quality in higher education / Daniel T. Seymour. by
Publication details: New York : Toronto : New York : American Council on Education : Macmillan Pub. Co. ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1992
Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: LB2341.93.U6S49 1992, ...
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