| 000 | 01376nam a2200349Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10083630 | ||
| 003 | CaPaEBR | ||
| 005 | 20260707175307.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 050314s2005 nyu s 000 0 eng d | ||
| 010 | _z 2005297103 | ||
| 020 | _z0071465111 | ||
| 020 | _z007144453X (pbk.) | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646733742 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.B32 2005eb |
| 090 |
_c94047 _d73924 |
||
| 100 | 1 |
_aBacal, Robert. _9122636 |
|
| 245 | 1 | 0 |
_aPerfect phrases for customer service _h[electronic resource] : _bhundreds of tools, techniques, and scripts for handling any situation / _cRobert Bacal. |
| 246 | 3 | 0 | _aPhrases for customer service |
| 246 | 3 | 0 | _aCustomer service |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2005. |
||
| 300 | _axv, 222 p. | ||
| 500 | _a"Make every customer a satisfied customer!" -- Cover. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCustomer services. _934026 |
|
| 650 | 0 |
_aCustomer services _vTerminology. _9122637 |
|
| 655 | 7 |
_aElectronic books. _2local _9190 |
|
| 710 | 2 |
_aebrary, Inc. _9191 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/strathmore/Doc?id=10083630 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c94047 _d73924 |
||