| 000 | 01222nam a22003014a 4500 | ||
|---|---|---|---|
| 001 | ebr10062670 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 020916s2002 enka sb 001 0 eng | ||
| 010 | _z 2002014806 | ||
| 020 | _z0749438983 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646719853 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.G456 2002eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 090 |
_c89472 _d69349 |
||
| 100 | 1 |
_aGentle, Michael, _d1957- |
|
| 245 | 1 | 4 |
_aThe CRM project management handbook _h[electronic resource] : _bbuilding realistic expectations and managing risk / _cMichael Gentle. |
| 260 |
_aLondon ; _aSterling, VA : _bKogan Page, _c2002. |
||
| 300 |
_axii, 227 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [221]) and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/strathmore/Doc?id=10062670 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c89472 _d69349 |
||