| 000 | 01303nam a2200349Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10040395 | ||
| 003 | CaPaEBR | ||
| 005 | 20260707174517.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 960607s2001 ctuad sb 001 0 eng d | ||
| 020 | _z0948672927 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)647259056 | ||
| 050 | 1 | 4 |
_aHF514.5 _b.W5 2001eb |
| 082 | 0 | 4 |
_a658.812 _222 |
| 090 |
_c81130 _d66067 |
||
| 100 | 1 |
_aWhalley, Andy. _9105280 |
|
| 245 | 1 | 0 |
_aObtaining and retaining customers _h[electronic resource] / _cAndy Whaley, Ian Headon. |
| 260 |
_aKent, C.T. : _bScitech, _c2001. |
||
| 300 |
_a110 p. : _bill., charts. |
||
| 490 | 1 | _aUniversal manager | |
| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aConsumer satisfaction. _927262 |
|
| 650 | 0 |
_aCustomer services. _934026 |
|
| 655 | 7 |
_aElectronic books. _2local _9190 |
|
| 700 | 1 |
_aHeadon, Ian. _9105281 |
|
| 710 | 2 |
_aebrary, Inc. _9191 |
|
| 830 | 0 |
_aUniversal manager. _9105282 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/strathmore/Doc?id=10040395 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c81130 _d66067 |
||