| 000 | 01409nam a22003614a 4500 | ||
|---|---|---|---|
| 001 | ebr10038449 | ||
| 003 | CaPaEBR | ||
| 005 | 20260707174408.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 020311s2002 nyua s 001 0 eng | ||
| 010 | _z 2002003898 | ||
| 020 | _z0071387390 (hardcover : alk. paper) | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646715437 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.M66 2002eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 090 |
_c76961 _d64848 |
||
| 100 | 1 |
_aMooney, Kelly. _9103366 |
|
| 245 | 1 | 4 |
_aThe ten demandments _h[electronic resource] : _brules to live by in the age of the demanding consumer / _cKelly Mooney with Laura Bergheim. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2002. |
||
| 300 |
_axviii, 266 p. : _bill. ; _c21 cm. |
||
| 500 | _aIncludes index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCustomer relations. _934027 |
|
| 650 | 0 |
_aCustomer services. _934026 |
|
| 650 | 0 |
_aCustomer loyalty. _938353 |
|
| 650 | 0 |
_aConsumer satisfaction. _927262 |
|
| 655 | 7 |
_aElectronic books. _2local _9190 |
|
| 700 | 1 |
_aBergheim, Laura, _d1962- _927405 |
|
| 710 | 2 |
_aebrary, Inc. _9191 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/strathmore/Doc?id=10038449 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c76961 _d64848 |
||