| 000 | 01593nam a22003854a 4500 | ||
|---|---|---|---|
| 001 | ebr10001742 | ||
| 003 | CaPaEBR | ||
| 005 | 20260707173651.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 000824s2001 caua sb 001 0 eng | ||
| 010 | _z 00011080 | ||
| 020 | _z0787946672 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646705431 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.G753 2001eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 090 |
_c57442 _d57438 |
||
| 100 | 1 |
_aGriffin, Jill. _988966 |
|
| 245 | 1 | 0 |
_aCustomer winback _h[electronic resource] : _bhow to recapture lost customers and keep them loyal / _cJill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _cc2001. |
||
| 300 |
_axxii, 314 p. : _bill. ; _c24 cm. |
||
| 490 | 1 | _aThe Jossey-Bass business & management series | |
| 504 | _aIncludes bibliographical references (p. 291-301) and indexes. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCustomer loyalty. _938353 |
|
| 650 | 0 |
_aCustomer services. _934026 |
|
| 650 | 0 |
_aCustomer relations. _934027 |
|
| 655 | 7 |
_aElectronic books. _2local _9190 |
|
| 700 | 1 |
_aLowenstein, Michael W., _d1942- _988967 |
|
| 710 | 2 |
_aebrary, Inc. _9191 |
|
| 830 | 0 |
_aJossey-Bass business & management series. _938244 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/strathmore/Doc?id=10001742 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c57442 _d57438 |
||