| 000 | 01349nam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | ebr5002847 | ||
| 003 | CaPaEBR | ||
| 005 | 20260707173526.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 020701s1999 nyua sb 000 0 eng d | ||
| 020 |
_z0071390715 (electronic bk.) : _c$29.95 |
||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646898164 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.F83 1999eb |
| 090 |
_c55986 _d55982 |
||
| 100 | 1 |
_aFuchs, Edward. _985019 |
|
| 245 | 1 | 0 |
_aQuality in customer service _h[electronic resource] / _cEdward Fuchs ; [Joseph M. Juran, editor in chief]. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc1999. |
||
| 300 |
_a1 v. (various pagings) : _bill. |
||
| 504 | _aIncludes bibliographical references. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2005. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCustomer services. _934026 |
|
| 650 | 0 |
_aCustomer relations. _934027 |
|
| 650 | 0 |
_aConsumer satisfaction. _927262 |
|
| 655 | 7 |
_aElectronic books. _2local _9190 |
|
| 700 | 1 |
_aJuran, J. M. _q(Joseph M.), _d1904- _984765 |
|
| 710 | 2 |
_aebrary, Inc. _9191 |
|
| 740 | 0 | 2 | _aJuran's quality handbook. |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/strathmore/Doc?id=5002847 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c55986 _d55982 |
||