000			02646nam a22003374a 4500
001			ebr10120207
003			CaPaEBR
005			20260707183216.0
006			m u
007			cr cn|||||||||
008			030922s2004 nyu s 001 0 eng
020			_z0814472052
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)647482434
050	1	4	_aHD42 _b.S358 2004eb
082	0	4	_a650.1/3 _222
090			_c143457 _d114709
100	1		_aScott, Gini Graham. _9188199
245	1	2	_aA survival guide for working with humans _h[electronic resource] : _bdealing with whiners, back-stabbers, know-it-alls, and other difficult people / _cGini Graham Scott.
260			_aNew York : _bAmerican Management Association, _cc2004.
300			_a215 p. ; _c23 cm.
500			_aIncludes index.
505	0		_aWhen sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aConflict management.
650		0	_aInterpersonal conflict. _934564
650		0	_aInterpersonal relations. _989
655		7	_aElectronic books. _2local _9190
710	2		_aebrary, Inc. _9191
856	4	0	_uhttp://site.ebrary.com/lib/strathmore/Doc?id=10120207 _zAn electronic book accessible through the World Wide Web; click to view
999			_c143457 _d114709