| 000 | 01223nam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10152838 | ||
| 003 | CaPaEBR | ||
| 005 | 20260707181956.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 000324s2000 nyua sb 001 0 eng d | ||
| 010 | _z 00036068 | ||
| 020 | _z0070164304 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)647635962 | ||
| 050 | 1 | 4 |
_aHE8788 _b.D39 2000eb |
| 090 |
_c129451 _d103049 |
||
| 100 | 1 |
_aDay, Charles E. _q(Charles Elliott), _d1944- _9174693 |
|
| 245 | 1 | 0 |
_aCall center operations _h[electronic resource] : _bprofiting from teleservices / _cCharles E. Day. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2000. |
||
| 300 |
_axxv, 486 p. : _bill. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCall centers. _9132684 |
|
| 650 | 0 |
_aTelecommunication. _94066 |
|
| 655 | 7 |
_aElectronic books. _2local _9190 |
|
| 710 | 2 |
_aebrary, Inc. _9191 |
|
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/strathmore/Doc?id=10152838 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c129451 _d103049 |
||