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		No cover image available Perfect phrases for dealing with difficult people [electronic resource] : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin. by Benjamin, Susan, 1957- ebrary, Inc Series: Perfect phrases series Publication details: New York : McGraw-Hill, c2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10203741 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Delivering knock your socks off service [electronic resource] / Performance Research Associates. by Performance Associates, Inc ebrary, Inc Edition: 4th ed. Publication details: New York : AMACOM, American Management Association, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Delivering knock your socks off service [electronic resource] / Performance Research Associates. by Performance Associates, Inc ebrary, Inc Edition: 4th ed. Publication details: New York : AMACOM, American Management Association, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10196169 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Delivering knock your socks off service [electronic resource] / Performance Research Associates. by Performance Associates, Inc ebrary, Inc Edition: 4th ed. Publication details: New York : AMACOM, American Management Association, c2007 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10196169 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Used books [electronic resource] : marking readers in Renaissance England / William H. Sherman. by Sherman, William H. (William Howard) ebrary, Inc Series: Material texts Publication details: Philadelphia : University of Pennsylvania Press, 2008 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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