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Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by Series: Managing service quality: an international journal ; v. 15, no. 6
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10103470 (1)
Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by Series: Managing service quality: an international journal ; v. 15, no. 6
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10103470 (1)
Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by Series: Managing service quality: an international journal ; v. 15, no. 6
Publication details: Bradford, England : Emerald Group Publishing, c2005
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
Global trends and challenges in services [electronic resource] / guest editors: Marianna Sigala and Evangelos Christou. by Series: Managing Service Quality, an international journal ; 16, no. 4
Publication details: Bradford, England : Emerald Group Publishing, c2006
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
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