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Total quality management and operational excellence : text with cases / John S. Oakland. by
Edition: Fourth Edition.
Publication details: London: Routledge; 2014
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HD62.15.O173 2014.
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Analytics and dynamic customer strategy : big profits from big data / John F. (Jeff) Tanner, Jr. by
Publication details: New Jersey Wiley & sons 2014
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Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: HF5415.5 T36 2014.
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