Majority of retail stores in Kenya commonly referred to as kiosks are yet to automate their operations. The mode of operation for majority of the kiosks is manual. This brings about several challenges to both the store owner as well as the customers. Some of the challenges faced by the retailer include lack of instant information regarding products and customers, human error during audit of transactions and tracking of stock is very slow. For the customer, manual operations are prone to long queues, slow to response on product related queries, and no direct interface to interact with the retail store at their comfort. With increase in competition, there is need to get innovative on the use of customer information to enhance customer satisfaction. There also exists no mechanism to reward customers who are loyal to the shop. Availability, performance, productivity, cost reduction and reliability are good reasons for considering an automated solution