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		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD9980.5.Z45 2003. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 4th Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Strathmore University (Main Library) (6)Call number: HD9980.5.Z45 2006, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)

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