Includes bibliographical references and index.

Table of Contents

Section One – Core Leadership Communication Chapter 1 – What is Leadership Communication?Identifying Leadership Connecting Leadership to Communication Applying the Leadership Communication Framework Projecting a Positive Leadership Ethos Connecting Ethos and Ethics Chapter 2 – Leadership Communication Purpose, Strategy, and Structure Establishing a Clear Purpose Determining Communication Strategy Analyzing Audiences Organizing Communication Effectively Chapter 3 – The Language of Leaders Achieving a Positive Ethos through Tone and Style Communicating Concisely Writing for Social Media: Additional Considerations Following the Language Rules that Matter Editing and Proofreading Techniques Making Computers Work for You Chapter 4 – Written Leadership Communication Selecting the Most Effective Communication Medium Creating Individual and Team Written Communication Interacting with Social Media Organizing the Content Coherently Conforming to Expectations in Correspondence Including Expected Content in Reports Formatting Written Communication Effectively Chapter 5 –Leadership Presentations Planning a Presentation Preparing a Presentation to Achieve the Greatest Impact Presenting Effectively and with Greater Confidence Overall Effect Chapter 6 – Graphics and PowerPoint with a Leadership Edge Recognizing When to Use Graphics Employing Fundamental Graphic Content and Design Principles Selecting and Designing Effective Data Charts Creating Meaningful and Effective Text Layouts Making the Most of PowerPoint as a Design and Presentation Tool Section Two – Organizational Leadership Communication Chapter 7 – Emotional Intelligence and Interpersonal Skills for Leaders Appreciating the Value of Emotional Intelligence Increasing Own Self-Awareness Improving Nonverbal Skills Improving Listening Skills Networking Chapter 8 –Cultural Literacy and Cross-Cultural Leadership Communication Defining Culture Recognizing Major Cultural Differences Connecting and Communicating Across Cultures Chapter 9 – Meetings: Leadership and Productivity Deciding When a Meeting is the Best Forum Completing the Essential Planning Conducting a Productive Meeting Managing Meeting Problems and Conflict Ensuring Meetings Lead to Action Chapter 10 – High-Performing Team Leadership Building an Effective Team Establishing the Necessary Team Work Processes Managing the People Side of Teams Handling Team Issues and Conflict Helping Virtual Teams Succeed Section Three – Corporate Leadership Communication Chapter 11 – Leadership through Strategic Internal Communication Recognizing the Strategic and Cultural Role of Employee Communication Establishing Effective Internal Communication Assessing Employee Communication Effectiveness Using Missions and Visions to Strengthen Internal Communication Designing and Implementing Effective Change Communication Chapter 12 – Leadership through Effective External Relations Developing an External Relations Strategy Building and Maintaining a Positive Corporate Image Working with the News Media Handling Crisis Communications Appendix A – Self-Assessment of Leadership Communication Ability Worksheet to Develop Personal Leadership Communication Plan B – The Business of Grammar C – Usage Self-Assessment D – Successful Case Analysis and Discussion