Effective apology [electronic resource] : mending fences, building bridges, and restoring trust / John Kador.
Series: BK business bookPublication details: San Francisco : Berrett-Koehler Publishers, 2009.Edition: 1st edDescription: 273 pSubject(s): Genre/Form: DDC classification:- 659.2 22
- HD59.2 .K34 2009eb
| Item type | Current library | Call number | URL | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
E-Book
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Strathmore University (Main Library) Online Resource | Link to resource | Not for loan |
Includes bibliographical references (p. 243-251) and index.
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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