Lean hospitals : improving quality, patient safety, and employee engagement / Mark Graban, Foreward by John Toussaint
Publication details: New York : Productivity Press/Taylor & Francis, c2012.Edition: 2nd edDescription: xxi,245p. ; illISBN:- 9781439870433 (pbk. : alk. paper)
- Hospitals -- United States -- Administration
- Hospital care -- United States -- Quality control
- Hospital care -- United States -- Cost effectiveness
- Patients -- United States -- Safety measures
- Just-in-time systems
- Total quality management
- Hospital Administration -- economics
- Hospital Administration -- methods
- Efficiency, Organizational
- Total Quality Management -- methods
- Total Quality Management -- organization & administration
- 362.11068 23
- RA971.G647 2012
- WX 157.1
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E-Book
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Strathmore University (Main Library) Processing Center | RA971.G647 2012 | Link to resource | Not for loan | eBook accessible via eBooks+ | kaloleni-4719 | |||
BOOK
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General Collection Open Shelf | RA971.G647 2012 | Available | 91485 | |||||
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BOOK
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General Collection Open Shelf | RA971.G647 2012 | Available | 91486 |
Includes bibliographical references and index.
"The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and patient safety and satisfaction. Full of examples and case studies, the second edition has been updated to reflect current pressures on hospitals, including the Affordable Care Act, and includes new and updated case studies. New material includes discussions on process audits, performance measures and suggestion management as well as a new chapter on strategy deployment"--Provided by publisher.
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