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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by
Publication details: Clifton Park, N.Y. : Delmar, Cengage Learning, c2012
Online resources:
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: TX911.3.M27F68 2012.
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