Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

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Publication details: Clifton Park, N.Y. : Delmar, Cengage Learning, c2012.Description: xxvii, 516 p. : col. ill. ; 27 cmISBN:

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Holdings
Item type	Current library	Call number	URL	Status	Date due	Barcode	Item holds
E-Book	Strathmore University (Main Library) Online Resource	TX911.3.M27F68 2012	Link to resource	Not for loan		Kaloleni - 4686

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Includes bibliographical references and index.

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