The Southwest Airlines way [electronic resource] : using the power of relationships to achieve high performance / Jody Hoffer Gittell.

By: Contributor(s): Publication details: New York : McGraw-Hill, c2003.Description: xvi, 319 p. : ill. ; 24 cmSubject(s): Genre/Form: DDC classification:
  • 387.7/42/068 21
LOC classification:
  • HE9803.S68 G58 2003eb
Online resources:
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10040275

Includes bibliographical references (p. 287-310) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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