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		No cover image available QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo Gustafsson, Anders ebrary, Inc Series: Managing service quality an international journal ; v.15, no. 2 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10085640 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo Gustafsson, Anders ebrary, Inc Series: Managing service quality an international journal ; v.15, no. 2 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10085640 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo Gustafsson, Anders ebrary, Inc Series: Managing service quality an international journal ; v.15, no. 2 Publication details: Bradford, England : Emerald Group Publishing, c2005 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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