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Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote. by Series: AMA management briefing
Publication details: New York : American Management Association, c1996
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.B486 1996.
Strategic supply management : a blueprint for revitalizing the manufacturer-supplier partnership / Keki R. Bhote. by
Publication details: New York : American Management Association, c1989
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD39.5.B488 1989.
The ultimate Six Sigma [electronic resource] : beyond quality excellence to total business excellence / Keki R. Bhote. by
Publication details: New York : AMACOM/American Management Association, c2002
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10005780 (1)
World class reliability [electronic resource] : using Multiple Environment Overstress Tests to make it happen / Keki R. Bhote and Adi K. Bhote. by
Publication details: New York : American Management Association, 2004
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
World class quality [electronic resource] : using design of experiments to make it happen / Keki R. Bhote, Adi K. Bhote. by
Edition: 2nd ed.
Publication details: New York : American Management Association, 2000
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10120194 (1)
World class quality [electronic resource] : using design of experiments to make it happen / Keki R. Bhote, Adi K. Bhote. by
Edition: 2nd ed.
Publication details: New York : American Management Association, 2000
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10120194 (1)
The ultimate Six Sigma [electronic resource] : beyond quality excellence to total business excellence / Keki R. Bhote. by
Publication details: New York : AMACOM/American Management Association, c2002
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
World class quality [electronic resource] : using design of experiments to make it happen / Keki R. Bhote, Adi K. Bhote. by
Edition: 2nd ed.
Publication details: New York : American Management Association, 2000
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1).
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