The customer-centered enterprise [electronic resource] : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
Publication details: New York : McGraw-Hill, c2000.Description: xv, 245 p. : ill. ; 24 cmSubject(s): Genre/Form: DDC classification:- 658.8/12 21
- HF5415.5 .T484 2000eb
Online resources:
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=5002522
Includes index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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