Super service [electronic resource] : seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it / Jeff Gee, Val Gee.
Publication details: New York : McGraw-Hill, c1999.Description: xi, 147 p. : ill. ; 24 cmSubject(s): Genre/Form: DDC classification:- 658.8/12 21
- HF5415.5 .G44 1999eb
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=5001785
Includes index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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