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		Quality service : how America's top companies are competing in the customer-service revolution - and how you can too / D. Keith Denton. by Denton, D. Keith Publication details: Houston, Tex. : Gulf Pub. Co., c1989 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HD9981.5.D46 1989. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Keeping customers for life / Joan Koob Cannie, with Donald Caplin. by Cannie, Joan Koob Caplin, Donald Publication details: New York, NY : American Management Association, c1991 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.C36 1991. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Strategic marketing for health care organizations : building a customer-driven health system / Philip Kotler, Joel Shalowitz, and Robert J. Stevens. by Kotler, Philip Shalowitz, Joel, 1953- Stevens, Robert J. (Robert John), 1955- Publication details: San Francisco : Jossey-Bass, c2008 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: RA410.56.K69 2008, ... Lists: MBA - HEALTHCARE MANAGEMENT BOOKS. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		Strategies for the new health care marketplace : managing the convergence of consumerism and technology / Dean C. Coddington, Elizabeth A. Fischer, Keith D. Moore. by Coddington, Dean C Fischer, Elizabeth A Moore, Keith D Series: The Jossey-Bass health series Publication details: San Francisco : Jossey-Bass, c2001 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Strathmore University (Main Library) (2)Call number: RA427.C56 2001, ... Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)

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