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Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein. by
Publication details: Washington, DC : The World Bank, c2008
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: RA399.A74 2008.
Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein. by
Publication details: Washington, DC : The World Bank, c2008
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: RA399.D44 A74 2008.
Are You Being Served? [electronic resource] : New Tools for Measuring Service Delivery by Series: World Bank e-Library
Publication details: Washington, DC : The World Bank, c2008
Online resources:
Availability: http://www.worldbank.icebox.ingenta.com/content/wb/2509 (1)
Introduction to healthcare quality management / Patrice L. Spath. by
Edition: Second edition.
Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1)Call number: RA399.A1 S64 2013.
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